Understand scope of work in place for your account portfolio and following the correct protocol to estimate and bill for out of scope work.Understand the entire scope of a project or given client engagement, and understand accordingly when to pull in what internal team or resource to ensure project’s successful, timely completion.Work closely with account & product leads to ensure accurate, on time and on budget delivery of all deliverables in a given client project.Leverage internal software, processes and workflows to house action items, client updates and facilitate cross-team communication.Take an active role in client calls by preparing call agendas, taking calls notes, and identifying action items, follow-ups, & client updates and deliverables.Play a role in developing project scopes by collaborating with the client, appropriate internal teams and Sales to move the request from idea through estimation and execution.Support client communication, including timelines and feedback across cross-functional teams.Employ your understanding of digital marketing and Silverback’s deliverables to answer client questions, gather project requirements, and facilitate appropriate action plans.Work with clients to understand and maintain up-to-date records of each client’s unique business structure, function, goals, objectives and priorities.
Outline project requirements and develop detailed action plans.Act as a strategic client relationship manager, facilitating a positive client experience with every client interaction - making the client feel as though they are “in good hands” - while not getting thrown off by unexpected questions, requests, or concerns.
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